Tuesday, September 13, 2005

Ripped Off!

I've been ripped off by a ringtone club. I've never subscribed to any ringtone club, yet I've just been charged £3 to receive a ten day subscription!!

I received a text from the number 81213 which gave me a customer service number and the option to stop all messages with a reply. Wary of this I contacted Orange to ask them for advice, apparently there is nothing they can do to stop these calls, but they did seem honest about it and gave me the customer service number of the "Ringtone and Logo Club" which is 0845 130 9911 (charged at local rates). They also refunded 12p to send a "STOP ALL" text message to 81213 and the 25p customer service call which was kind of them.

In addition to the customer service number, they also gave me the telephone numbers of the Industrial Commission for Standards in Telephone Information Services which is 0800 500 212 and they also gave me the telephone number for the Telephone Preference Service which is 0845 070 0707. The commission I can complain to and the preference service I think removes my number from Junk mailing lists.

I telephoned the 81213 customer service number yesterday and found the automated service too easy to use and wasn't surprised when it ended with an answering machine. You need to speak to a customer service agent to obtain a refund. However they should be able to tell you how the number was subscribed. I am trying again today.

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